PROCESS APPROACH ISO 9001
The ISO/IEC 9001 standard is the international standard for quality management. It focuses on meeting customer requirements and enhancing customer satisfaction. Specific aspects within the ISO 9001 standard are outlined as requirements.
The impact of these ISO 9001 standard components on an organization is visually depicted in the accompanying figure. There are eight defined components forming the Quality Management System (QMS). The QMS serves as the foundation for ISO 9001 implementation to ensure services meet customer requirements and customers are satisfied.
The Plan-Do-Check-Act cycle is highlighted in red. It’s central to ISO 9001 implementation: planning from customer requirements, measuring execution, and evaluating to improve overall operational quality.
Implementing an effective quality management system is key to sustainable organizational development and can enhance overall performance. ISO 9001 utilizes a process approach and risk-based thinking.
PROCESS APPROACH ISO 9001
The process approach, detailed in the Plan-Do-Check-Act cycle (PDCA), ensures quality management is an integral part of operations, focusing on continual process improvement. It employs risk-based thinking to anticipate events preventing processes from achieving desired outcomes.
BENEFITS OF ISO 9001
- High customer satisfaction
- Quality assurance
- Standardized procedures
- Motivated and engaged employees
