Complaint Procedure
Our clients deserve high-quality service. We therefore never compromise on the quality of our work. We monitor our quality, integrity and results through thorough measures and checks. Do you have suggestions or would you like to report (alleged) abuses? Then you can report them via the Securance complaints procedure.
The Securance complaint reporting system supports the reporting of potentially illegal, unethical or otherwise unprofessional conduct when the normal avenues of communication about it are ineffective or difficult to apply.
You may file a report on reporting concerns related to the categories listed below:
- Financial reporting (accounting);
- Internal accounting controls;
- External audit, including independence (auditing);
- Banking fraud (banking crime);
- Financial fraud, including misuse of Conclude Funds (financial crime);
- Bribery, including gifts (anti-bribery);
- Compliance with laws, professional and other obligations.
Use of the possibility to file a complaint on the above-mentioned topics is intended for reports that relate to Conclude, its employees or its management.
The complaint report is not intended for formal reporting by clients of complaints about Conclude’s services. For such complaints, the engagement letter relating to the provision of services describes how to proceed.
All reports are handled in a confidential manner that complies with applicable laws and regulations, such as those relating to the protection of personal data.
Complaints can be filed in several ways:
- By telephone via number (030) 2 333 480
- By e-mail to the Compliance Office
- By mail to the following address:
Conclude Accountants B.V.
Attn: Compliance Office
Reactorweg 47
3542 AD Utrecht
The compliance officer will process your report as soon as possible. If the complaint does not concern a board member, it is discussed with the organization’s board. For complaints regarding board members, the compliance officer contacts external experts directly.
When specialists are involved in investigating the report, they will have information available about the nature and content of the report. It is possible that the identity of the reporter can be deduced from this. The reporter should take this into account when submitting the report.
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