The ISO 9001 stakeholders

The first step is to identify the ISO 9001 stakeholders referenced in the standard, here it refers to people or organizations that will influence your ability to deliver products and services that reliably address your customers’ problems and legal issues. addressing issues necessities. List all things that affect your organization, such as customers, government organizations, non-governmental agencies, representatives, shareholders, suppliers, and so on.

When you have this list, a list of those you think could impact your ability to deliver your products and services, you can figure out which parties you think are most important to your company. 

ISO 9001 implementation can be challenging. The most important challenges are; limited time, budget constraints and experience with implementing a professional quality management system. A quality management system and certification in accordance with ISO 9001 plays a pivotal role in the operation of organizations.

In the current global market place the need to achieve ISO 9001 is increasing as a consequence of higher requirements from corporates and supervisory authorities. Requirements and needs vary from quality management (ISO 9001), to information security (ISO 27001 / ISAE 3000 | SOC 2)and assurance over outsourced processes (ISAE 3402 | SOC 1).

Example of ISO 9001 Stakeholders

  • Customers
  • People in an organization
  • Banks
  • Labor unions
  • Society
  • Pressure groups
  • Entrepreneurs
  • Providers
  • Government
  • Partners
  • Competitors

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